Your privacy is important to us. It is our policy to respect your privacy and be transparent about any information we may collect about you, including across our website, <https://firstlettersoftware.com>, and other sites we own and operate.
Information We Collect
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, other details about your visit, and technical details that occur in conjunction with any errors you may encounter. Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
If you purchase a software license from this website, additional data will be collected:
- Your email address
- You payment details that you provide when purchasing the software license
- The transaction ID issued from our payment processor as listed in “Third-Party Services” below
- License keys that are provisioned to you upon completion of purchase
- The device fingerprint of the devices that the software license is activated on
Third-Party Services
The following third-party services are used if you purchase a software license from this website:
- Paddle: A payment processor that serves as the merchant of record of the purchase. Paddle collects your email address and payment details during checkout in order to facilitate the online purchase. Data collected by Paddle is subject to their privacy policy (https://www.paddle.com/legal/privacy).
- Keygen: A software licensing service used to provision your license key upon purchase. First Letter Software uses Keygen to store the license keys issued to you, and link it back to your purchase through the transaction ID from Paddle. Data stored by Keygen is subject to their privacy policy (https://keygen.sh/privacy).
Collection and Use of Information
We may collect, hold, use, and disclose information for the purposes of understanding website usage, and to support decisions on creation or improvements to website content.
If you’ve purchase a software license from us, we collect, hold, use and disclose additional information for the following purposes:
- To facilitate the purchase of the license key
- To provision the license key to you upon completion of the purchase
- To enable use of the software by validating the license key registered to it
- To enforce limits on the number of devices that the license key can be registered to
- To respond to inquiries from you about lost license keys
- To facilitate refund requests from you
Collected data is stored on servers located in the United States.
Your Rights
Under various data privacy legislation (such as the General Data Protection Regulation in the European Union), you have the right to access, correct, or delete any personal data. If you purchased a software license from us, you may exercise your rights by emailing your inquiry to <contact
firstlettersoftware
com>. For data our payment processor holds about your purchase (payment cards, billing address, receipts), contact them directly using the instructions in their privacy policy, which is linked above under “Third-Party Services.”
Children’s Privacy
We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.
Limits of Our Policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
Changes to This Policy
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.
Contact Us
For any questions or concerns regarding your privacy, you may contact us by email at <contactfirstlettersoftwarecom>.